FAQ

  • Contact Us
  • What shade of foundation, concealer or brow products should I choose?
  • Are your products Vegan?
  • How do I submit a return?
  • Do you accept exchanges?
  • Why is my coupon not working towards my purchase?
  • Are Doll 10 Products Gluten Free?
  • Where are you products manufactured?
  • Please feel free to email us at support@doll10.com or by giving us a call at 267-392-5605 between the hours of 8:30 AM - 4:30 PM EST.

  • Check out our shade charts here: https://www.doll10.com/pages/shade-chart

  • We have lots of products that are currently vegan and all new product launches moving forward will be vegan, too! Check out our vegan product page here: https://www.doll10.com/collections/vegan-products
  • As long as it is within our 30-Day Return Policy, feel free to ship it back to us using any carrier you choose and we will refund you the amount of products returned to your form of payment. Tip: save your tracking number. Return shipping address:

     

    Tri-Pac Inc. Attn: Doll 10 Returns 450 Acorn Lane Downingtown, PA 19335

  • We only accept returns and not exchanges at this time.

  • Are you trying to use the coupon code towards a collection? Coupons can only be applied to individual products and not collections or kits since they are already so heavily discounted. Also, only one coupon code can be applied at a time.

  • While the ingredients we use are gluten free, we cannot verify that the filler or packer are a gluten free facility & there could be exposure. Due to the severity of gluten allergies, we are not able to confirm our products are gluten free because of this.

  • It depends on the product specifically, but they are made in Italy, US, South Korea, Canada and Germany!