Returns & Shipping

RETURNS

Domestic Returns

If for any reason you are not completely satisfied with your purchase, you can return your gently used products within 30 days for an exchange or full refund of the purchase price. Shipping costs, Route Insurance and carbon off-setting are non-refundable. Any final sale items will be marked accordingly. At this time, we are not able to offer returns on TSV collections. If you would like to exchange the shade of your complexion product from your collection, please contact us at support@doll10.com.


There is a $5.00 shipping fee for returns. Refunds will be processed within 10 business days of receiving your return. Your return can be initiated by entering your information at this returns portal.


Unauthorized returns will not be processed or refunded. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

Doll 10 does not accept returns or exchanges for products that were purchased at other retailers or other websites that are not www.doll10.com

International Returns

At this time, we do not offer exchanges for international orders. If for any reason you are not completely satisfied with your purchase, you can return your gently used products within 30 days for a full refund of the purchase price. Shipping costs, Route Insurance and carbon off-setting are non-refundable. Any final sale items will be marked accordingly. Refunds will be processed within 10 business days of receiving your return.


International customers are responsible for the shipping costs of their returns. Your return can be initiated by entering your information at this returns portal.


Unauthorized returns will not be processed or refunded. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.


Doll 10 does not accept returns or exchanges for products that were purchased at other retailers or other websites that are not www.doll10.com


SHIPPING


Orders with Preorder 

Orders containing a preordered item will not ship until the day the item becomes available. 

Domestic Shipping

Once you’ve placed your order, please allow two business days for processing. Orders placed from 12 p.m. on Friday to Sunday will be processed on the next business day. We currently offer free shipping in the contiguous US for orders $55 and over (after any discounts have been applied.)  For orders under $55, we offer flat rate shipping via UPS Ground for $6.50. Depending on the destination, it can take two to seven business days to reach you. 


We know sometimes you need your order ASAP! For expedited shipments, we offer both UPS 2nd Day Air for a $25 flat rate and UPS Next Day Air for a $35 flat rate. Please note that it is 2nd Day or Next Day from the time the order is shipped and may take up to an additional two days for processing.  


For customers in Alaska and Hawaii, we offer 2nd Day Air shipping for $30 or Next Day Air shipping for $40.


International Shipping

We’re happy to offer international shipping options for our international Dolls! International shipping cost is determined by the destination and weight of the shipment. For orders under 3lbs., we offer UPS Worldwide Economy shipping.  Please note that all prices on Doll10.com are in US dollars. 

 

We also offer both Worldwide Expedited and Worldwide Express shipping options for international orders. Shipping costs are determined by destination and customers will be responsible for the payment of taxes, duties and additional shipping fees at checkout.  

 

Please see the table below for sample international shipping costs:


Country

Worldwide Economy

Worldwide Expedited

Worldwide Express

Canada

$15

$30

$35

United Kingdom

$20

$35

$40

Australia 

$30

$40

$45

Germany 

$20

$35

$40

Italy

$20

$35

$40

Ireland 

$20

$35

$40

France

$20

$35

$40

New Zealand 

$30

$40

$45


We offer shipping to the following countries: 

Austria, Australia, Belgium, Brazil, Bulgaria, Canada, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, The Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

We may add or remove countries, so please check this site regularly. International orders cannot be modified after they are submitted.

Depending on how far your order is traveling, International orders may take up to two weeks for delivery (i.e., customs processing takes time).


Shipping to the UK

In United Kingdom you can spend up to 135 GBP and not incur any duty on your order. VAT is 20% and due on any order above 0 GBP.  As you shop, you can click on the flag in the lower left corner of your screen for more information on VAT, duties & taxes.


Route Package Protection

Doll 10 is happy to offer the option of adding Route Package Protection to your order at checkout. This means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. Please note that if you opt-out of Route Package Protection, Doll 10 Beauty is not liable for lost, stolen or damaged items.You can find all of Route’s policies here.

 

Purchased Route Protect and need to file a shipping issue? File here 

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