Returns & Shipping


RETURNS


If for any reason you are not completely satisfied, you can return your gently used products within 30 days for a full refund of the purchase price (minus shipping costs). Please contact us at support@doll10.com for assistance processing your return. There is no restocking fee, but customers are responsible for return shipping costs. 

We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

Doll 10 does not accept returns or exchanges for products that were purchased at other retailers or other websites that are not www.doll10.com


SHIPPING


Orders with Preorder 

Orders containing a preordered item will not ship until the day the item becomes available. 


Domestic Shipping

Once you’ve placed your order, please allow two business days for processing. Orders placed from 12 p.m. on Friday to Sunday will be processed on the next business day. We currently offer free shipping in the contiguous US for orders $55 and over (after any discounts have been applied.)  For orders under $55, we offer flat rate shipping via UPS Ground for $6.50. Depending on the destination, it can take two to seven business days to reach you. 


We know sometimes you need your order ASAP! For expedited shipments, we offer both UPS 2nd Day Air for a $25 flat rate and UPS Next Day Air for a $35 flat rate. Please note that it is 2nd Day or Next Day from the time the order is shipped and may take up to an additional two days for processing.  


For customers in Alaska and Hawaii, we offer 2nd Day Air shipping for $30 or Next Day Air shipping for $40.


International Shipping

We’re happy to offer international shipping options for our international Dolls! International shipping cost is determined by the destination and weight of the shipment. For orders up to 3lbs., we offer UPS Worldwide Economy shipping. Please note that economy shipping does not include taxes and duties, and customers are responsible for the payment of taxes, duties and additional shipping fees.

 

We also offer both Worldwide Expedited and Worldwide Express shipping options for international orders. Shipping costs are determined by destination and customers will be responsible for the payment of taxes, duties and additional shipping fees

 

Please see the table below for sample international shipping costs:


Country

Worldwide Economy

Worldwide Expedited

Worldwide Express

Canada

$15

$30

$35

United Kingdom

$20

$35

$40

Australia 

$30

$40

$45

Germany 

$20

$35

$40

Italy

$20

$35

$40

Ireland 

$20

$35

$40

France

$20

$35

$40

New Zealand 

$30

$40

$45


We offer shipping to the following countries: 

Austria, Australia, Belgium, Brazil, Bulgaria, Canada, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, The Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

We may add or remove countries, so please check this site regularly. International orders cannot be modified after they are submitted.

Depending on how far your order is traveling, International orders may take up to two weeks for delivery (i.e., customs processing takes time).


Shipping to the UK

In United Kingdom you can spend up to 135 GBP and not incur any duty on your order. VAT is 20% and due on any order above 0 GBP.  As you shop, you can click on the flag in the lower left corner of your screen for more information on VAT, duties & taxes.


Route Package Protection

Doll 10 is happy to offer the option of adding Route Package Protection to your order at checkout. This means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. Please note that if you opt-out of Route Package Protection, Doll 10 Beauty is not liable for lost, stolen or damaged items.You can find all of Route’s policies here.

 

Purchased Route Protect and need to file a shipping issue? File here 

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